We want you to be satisfied with your purchase. Please read our refund policy below for more information.
1. General Refund Policy
We accept refund or return requests under the following conditions:
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The product was received damaged or defective
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You received the wrong item
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The item does not match the description on our website
If any of these apply, please contact us within 7 days of receiving your order. We may request proof of the issue (e.g., photos) to process your request.
2. Conditions for Refunds
To be eligible for a refund:
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The item must be unused and in its original condition
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You must provide proof of purchase
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You must contact us before returning any items
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 7–10 business days.
3. Non-Refundable Situations
We do not offer refunds for:
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Change of mind
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Incorrect orders placed by the customer
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Digital products that have already been downloaded or accessed
4. Order Cancellations
If you wish to cancel an order, please contact us within 12 hours of placing it. Orders that have already been processed or shipped cannot be canceled.
5. Contact Us
If you have any questions about our refund policy, please contact us: poulainglobalpteltd@gmail.com